Terms and Conditions*
*Official terms and conditions to be signed by the client will be sent via email to be signed by the Client and the Coach. This serves as an exemplar.
This Agreement is entered into by and between: the following parties:
As the Client’s Life Coach, Sashemani Elliott, doing business as Peace by Piece Coaching LLC (hereby referred to as Coach) will partner with the Client on a journey of discovery, self exploration, accountability and follow through. The Coach’s job is to help discover, create a plan and reach certain goals in the Client’s life. The Coach will help the Client discover within themselves the beliefs or issues that are blocking the Client from moving forward in achieving these set goals.The Coach agrees to provide Coaching Services for the Client focusing on the following topics/results/outcomes/goals that the Client shares via questionnaire.
The Coach operates from a particular coaching model, but it is the responsibility of the Client to follow through with implementing the plan set forth between Coach and Client.
Coach-Client Relationship
Coach agrees to maintain the ethics and standards of behavior established by the International Coach Federation“(ICF)” (Coachfederation.org/ethics). It is recommended that the Client review the CLCI Code of Ethics and the applicable standards of behavior.
Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease. Client understands that the coaching services they will be receiving from the Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. Client also understands that the Coach is not acting as a mental health counselor or a medical professional. If a situation arises where medical or psychological intervention is needed, Peace by Piece Coaching LLC is ethically and legally bound to refer the Client to a mental health or medical professional.
Client further acknowledges that either party may terminate the coaching relationship at any time after agreeing to have a final session before concluding the relationship and settling financially and outstanding fees. The Coach agrees to refund any unused pre-paid fees.
Client acknowledges that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.
Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program
Services
The parties agree to engage in a Coaching Program through video call or telephone meetings. Coach will be available to Client by e-mail and voicemail in between scheduled meetings as defined by the Coach. Coach may also be available for additional time, per Client’s request on a prorated basis rate that we will mutually agree upon to review documents, read or write reports, engaging in other Client related services outside of coaching hours).
Assigned tasks: The coach may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.
The client may contact the coach by phone or e-mail where they are permitted to do so, between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). Additional coaching can also be provided between sessions but there will be an additional charge for this. The Coach will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s Agreement.
Unscheduled costs: Clients who remain regular Clients (defined by having at least 12 sessions within 90 calendar days) with Peace by Piece Coaching LLC may take advantage of unscheduled check-ins. After a 5 minute grace period, the Client will be billed at their regular rate. All other client unscheduled calls will not be accepted.
Schedule and Fees
Start Date: This coaching Agreement is valid as of ______________
Location: Sessions will be held __________ via Zoom
Sessions are scheduled for ___________ hour(s) unless otherwise agreed upon prior to.
Fees: The client will be billed at the standard coaching rate of $45 for 45 minute sessions and $130 for 30 minute sessions.
Packages/Discounts: Please inquire about packages and discounts.
Receipt of Payment: All fees must be paid at least 24 hours in advance of our session. Where payment has not been received or verified by the coach in advance of a coaching session the coach is not obliged to provide the session. The session will be marked as a cancellation.
Accepted Forms of Payment: Client’s will be invoiced via Honeybook. Honeybook uses SSL encryption technology to protect your personal information. We accept all major United States issued credit and debit cards, cash and ACH transfers.
Cancellations, Reschedules
Cancellation Policy Client agrees that it is the Client's responsibility to notify the Coach 24 hours in advance of the scheduled calls/meetings. Coach reserves the right to bill Client for a missed meeting. Coach will attempt in good faith to reschedule the missed meeting.
Unused package deal hours may be transferred to friends and family members. Please contact the Coach in advance to transfer the information
If the Client is late for an appointment please understand that respecting following clients, the session may still need to finish at the agreed time.
If you are more than 7 minutes late of our agreed start time & the Coach has not been contacted, it will be assumed the Client has canceled.
Late arrival: any delay or late attendance to any scheduled sessions by the Client will finish at the nominated and agreed original time. Sessions will finish on time at the originally scheduled time unless otherwise agreed by the Client and Coach.
The date and time of the first session and any subsequent session will be agreed between the Coach and the client by phone or email and confirmed by the coach by email. Sessions can only be rearranged in accordance with the section in these terms and conditions.
Rescheduled Sessions: If a client needs to rearrange a coaching session, they should provide at least 24 hours notice. No refunds will be given to clients for unused coaching sessions unless 24 hours notice has been given. In exceptional circumstances, the Coach may need to rearrange a coaching session. In those instances she will also give the client 24 hours notice where practical.
Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 12 months of the payment or their fee is forfeited.
Procedure
Location & Time: The time of the coaching meetings and/or location will be determined by Coach and Client based on a mutually agreed upon time and location. The location may be in-person, over the phone or a video call.
If by phone: The Client will initiate all scheduled calls and will call the Coach at the following number for all scheduled meetings. If the Coach will be at any other number for a scheduled call, Client will be notified prior to the scheduled appointment time.
If by video call: The Coach will provide a link to the video meeting prior to the session. The Client agrees to be online and ready to video chat 2 minutes prior to the selected meeting time, so that the session may begin on time.
Confidentiality
This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the CLCI Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege.
The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.
Confidential Information does not include information that:
was in the Coach’s possession prior to its being furnished by the Client;
is generally known to the public or in the Client’s industry;
is obtained by the Coach from a third party, without breach of any obligation to the Client;
is independently developed by the Coach without use of or reference to the Client’s confidential information; or
the Coach is required by statute, lawfully issued subpoena, or by court order to disclose;
is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and
involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.
Release of Information
The Coach engages in training and continuing education pursuing and/or maintaining CLCI (International Coach Federation) Credentials. That process requires the names and contact information of all Clients for possible verification by CLCI. By signing this Agreement, you agree to have only your name, contact information and start and end dates of coaching shared with CLCI staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship, no personal notes will be shared.
Client Agrees ___________(Client Initial)
Client Refuses ________(Client Initial)
According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.
Record Retention Policy
The Client acknowledges that the Coach has disclosed his/her record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by the Coach in a format of the Coach’s choice (print or digital/electronic) for a period of not less than 7 years.
Termination
Client further acknowledges that either party may terminate the coaching relationship at any time after agreeing to have a final session before concluding the relationship and settling financially and outstanding fees. The Coach agrees to refund any unused pre-paid fees. Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship.
Limited Liability
Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.
Entire Agreement
This document reflects the entire Agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.
Dispute Resolution
If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to (certain amount of time such as 30 days) after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.
Severability
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
Waiver
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.
Intellectual Property
Coach and Client agree that all inventions, trade secrets, confidential and/or proprietary information, and work-product conceived, created or developed by each of the Parties, respectively, will be the sole and exclusive property of the Party to whom the information originally belonged. There shall be no transfer of intellectual property through this Agreement.
This Agreement shall be governed and construed in accordance with the laws of the State of New York, without giving effect to any conflicts of laws provisions. All copyrights, patents, trademarks, or other intellectual property shall stay with the original Party owner.
Privacy Policy
At Peace by Piece LLC, we respect the privacy of our users. For details please see our Privacy Policy. By using the Service, you consent to our collection and use of personal data as outlined therein.
Binding Effect
This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.
Headings
Headings to this Agreement are for convenience only. Headings shall in no way affect the provisions themselves and shall not be construed in any way that would limit or otherwise affect the terms of this Agreement.
Indemnification
Coach and client shall each defend, indemnify, and hold indemnify, and hold the other harmless (including all affiliates, officers, directors, employees, agents, successors, and assigns) from and against all losses, damages, liabilities, deficiencies, actions, judgments interest, awards, penalties, fines, costs, or expenses of whatever kind (including reasonable attorneys' fees) arising out of or resulting from bodily injury, death of any person, or damage, real or intangible, to personal property resulting from the other's acts or omissions or the breach of any representation, warranty, or obligation under this Agreement.
Questions? Concerns? Suggestions?
Please contact us at info@pxpcoaching.com if you have any questions, concerns or comments about these terms and conditions via written notice.
This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.
Please sign this Client Agreement prior to the first scheduled coaching meeting. You will receive a signed copy via email.